Global Account Director, Payment Partnerships - WooCommerce

Company Overview Automattic, the global leader in publishing, messaging, and commerce software, is building the operating system for the open web. Our goal is to democratize publishing, messaging, and commerce so anyone with a story can tell it, and anyone with a product can sell it, regardless of income, gender, politics, language, or where they live in the world. With a strong commitment to open source, we have deep roots in WordPress, the platform that powers our business and 43% of the web. In a fast-paced, complex market, we own a diverse set of assets, deploy numerous business models, and offer scalability from B2C to SMB and Enterprise customers. Our brands include ecommerce and fintech (WooCommerce), Enterprise SaaS (WordPress VIP), and infrastructure hosting. Over four million online stores run on WooCommerce, which accounts for 34% of all online stores globally, and more than 1 billion people use our products each month. We're a remote-based company with 1,500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. We are and will always be 100% remote (we call it distributed). This means that you can work from anywhere in the world, in any time zone, leveraging collaboration tools and asynchronous communication. Job Title Global Account Director, Payment Partnerships - WooCommerce Remote Location Remote - US Based Candidates Only About the Role The Global Account Director, Payments Partnerships, is a senior commercial leader accountable for one of WooCommerce's most strategically significant partner relationships: a $100M ARR partnership with a mandate to deliver 30% year-over-year growth. This is a high-visibility, high-ownership role that operates at the intersection of executive relationship management, commercial strategy, and cross-functional execution. The right candidate is equally comfortable in a C-suite boardroom and a technical working session. They bring deep fluency in payment economics and the global acquiring landscape, with a proven track record of scaling large, complex global partnerships. Job Responsibilities Partnership Ownership & Revenue Growth: Own and grow a $100M ARR strategic partnership, delivering a minimum of 30% year-over-year growth through disciplined pipeline development, commercial expansion, and joint go-to-market execution. Strategic Planning: Develop, maintain, and execute a rolling multi-year strategic partnership plan that aligns WooCommerce's roadmap and capabilities with the partner's commercial objectives and market position. Expansion Opportunities: Identify, scope, and close expansion opportunities—including new geographies, product lines, merchant segments, and revenue-share structures—that unlock mutual value. Executive Relationship Management: Build and sustain deep, trusted relationships across all levels of the partner organization, from C-suite and VP-level sponsors to operational and technical teams, ensuring alignment, advocacy, and momentum at every tier. Internal Orchestration: Act as the single accountable owner for the partnership, managing a broad set of stakeholders across product, engineering, marketing, legal, finance, and operations to secure alignment, investment, and execution commitment. Global Payments Intelligence: Maintain a deep, current understanding of the global payments ecosystem—including acquiring, PSPs, alternative payment methods, payment network rules, interchange economics, and bank transfer cost structures. Go-to-Market Execution: Collaborate with marketing, product, and sales teams to develop and execute joint go-to-market initiatives, including co-selling, co-marketing, merchant acquisition programs, and partner-led revenue acceleration. Operational Excellence: Establish and maintain robust reporting mechanisms to track partnership performance, commercial outcomes, and strategic milestones—delivering consistent, data-driven updates to senior leadership. Requirements 10+ years of experience in strategic partnerships, global account management, or commercial leadership within the payments industry, ideally spanning merchant services, acquiring, or payment service providers. Demonstrated track record of growing strategic partnerships at significant scale ($50M+ ARR), consistently delivering against aggressive revenue growth targets. Deep knowledge of payment economics, including interchange structures, bank transfer costs, payment network rules, and the pricing and cost dynamics that drive partner and merchant outcomes. Strong technical fluency in payment capabilities: able to assess integration feasibility, translate technical concepts into commercial terms, and engage credibly with product and engineering counterparts. Exceptional executive presence and written and verbal communication skills, with a proven ability to build trust and influence at the C-suite level, both with partners and internally. Strong analytical and financial modeling capabilities, with experience building