[Hiring] Telephonic Critical Support Nurse @Cigna Healthcare

Role Description

The Telephonic Critical Support Nurse supports a busy 24/7 clinical call center, responding to a wide variety of incoming calls from patients, clinicians, referral sources, and hospitals. The team provides support for chronic therapies, including Home Infusion Therapy, and handles after-hour calls for all divisions of Accredo Health Group Specialty Pharmacies.

• Triage incoming calls from patients, clinicians, hospitals, and other sources. Intervene to address life-threatening medication interruptions.
• Guide patients, caregivers, and clinicians through assessment of potential disruptions in medication administration, including pump malfunction, central line problems, and patient error.
• Troubleshoot issues with infusion devices, answer infusion access questions, and provide therapy support.
• Coordinate communication between patients, caregivers, pharmacists, nurses, hospital staff, and physicians.
• Ensure timely provision of products and supplies.
• Contact appropriate personnel as needed and document transactions in patients’ electronic charts.
• Maintain up-to-date knowledge of all services, products, and resources provided by Accredo, incorporating new product and service information.
• Identify trends and needs within the scope of customer/client contact.

Qualifications

• Registered Nurse (RN) with multistate license in good standing, with ability to obtain licensure in all 50 states.
• Valid RN license in state of primary residence. Compact license required.
• Bachelor of Nursing degree (BSN) preferred.
• Minimum of 5 years of relevant RN experience in critical care or home infusion.
• Ability to work the shifts listed above.
• Proficiency with Microsoft Office software (Outlook, Word, Excel, PowerPoint, OneNote).
• Understanding of legal and regulatory issues.
• Ability to compile data and statistics.
• Strong customer service focus and ability to counsel patients.
• Ability to develop and maintain a cross-section of networks.
• Strong oral and written communication and organizational skills.

Requirements

• Shift will be four 10 hour days. Schedule will vary.
• Days off will vary week-to-week.
• Must be flexible to work adjusted hours for team PTO coverage.
• Evening, overnight, and weekend shifts include a shift differential.
• All shifts include every third weekend and some holidays.

Benefits

• Hourly rate of 33 - 56 USD / hourly, depending on relevant factors, including experience and geographic location.
• Eligible to participate in an annual bonus plan.
• Comprehensive range of health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) and company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.