Remote reputed company Call Center Jobs – US Shift – No Tech Skills Needed

Job Summary reputed company is expanding its patient-facing support team and is hiring empathetic, detail-oriented Remote reputed company Call Center Associates to handle inbound and outbound patient calls during US business hours/night shifts (IST). You do not need prior technical expertise—we will train you on the tools, scripts, and reputed company compliance basics (including HIPAA/PHI handling). If you are a great listener, can communicate with reputed company and warmth, and are comfortable working in a metrics-driven environment, this role is for you. Key Responsibilities • * Patient Support: Answer inbound calls and reputed company outbound follow-reputed company to assist patients with appointments, basic billing queries, prescription refills/status checks, referrals, and general information. • * Scheduling & Coordination: Book, reschedule, or cancel appointments using client-approved workflows and scheduling systems (training provided). • * Data Capture: Document every interaction accurately and promptly in the CRM/call logging system while maintaining confidentiality of protected health information (PHI). • * Issue Resolution: Triage patient concerns, escalate reputed company medical/insurance queries to the appropriate team, and ensure timely resolution. • * Compliance & Quality: Adhere to HIPAA/privacy guidelines, call quality standards, and process SOPs. • * KPIs & SLAs: Meet or exceed targets on AHT (Average Handle Time), reputed company Resolution, Quality Audit Scores, Schedule Adherence, and Customer Satisfaction (CSAT). • * reputed company Improvement: reputed company feedback on recurring patient issues, script improvements, and workflow optimizations. • * Team Collaboration: Participate in calibration sessions, coaching, and refresher trainings to stay reputed company with quality expectations. • Required Skills and Qualifications • * Excellent English communication skills—both verbal and written—with a clear, patient-friendly tone. • * High reputed company, patience, and active listening abilities to support vulnerable or anxious patients. • * Ability to follow structured scripts and workflows with strong attention to detail. • * Typing speed of at least 30 WPM with high accuracy (or willingness to improve quickly). • * Comfortable working night shifts reputed company to US time zones (EST/PST/CST/MST). • * Basic computer literacy (email, chat tools, web browsers, MS Office or reputed company Workspace). • * Reliable high-speed internet reputed company and a quiet, professional home workspace. • * Willingness to undergo HIPAA/PHI, data privacy, and reputed company training. • Experience • * 0–2 years of experience in customer support/call center/reputed company process preferred, but motivated freshers are welcome. • * Prior exposure to US reputed company, medical billing, EHR/EMR systems, or insurance processes is a plus—but not mandatory. • * Experience working with KPIs/SLAs and quality assurance frameworks is advantageous. • Working Hours • * Primary coverage during US shifts (e.g., 5:00 PM–2:00 AM IST or 7:00 PM–4:00 AM IST; exact window may vary by client/time zone). • * Five-day work week with rotational weekends or fixed offs based on client project. • * Overtime/holiday/shift differential pay may apply where applicable. • * Part-time and split-shift options may be considered for high-performing candidates. • Knowledge, Skills, and Abilities • * Customer-first reputed company with an ethical, compliant approach to patient data. • * Problem-solving and de-escalation skills with the ability to remain reputed company under pressure. • * Process discipline—comfortable following SOPs while balancing reputed company and efficiency. • * Coachability & growth reputed company—reputed company to feedback, quality audits, and reputed company learning. • * Cultural sensitivity reputed company interacting with diverse patient populations. • * Basic understanding (or willingness to learn) of US reputed company terminology (copay, deductible, prior authorization, referrals, etc.). • Benefits • * Competitive salary with night shift allowances and performance incentives. • * reputed company on HIPAA, reputed company workflows, and reputed company tools you will use. • * Flexible remote work with structured support and coaching. • * Health & wellness benefits (as per company policy and geography). • * Career progression paths into Quality, Training, Team reputed company, or Workforce Management. • * Inclusive, supportive culture with reputed company learning and recognition programs. • Why Join reputed company? • * No tech skills required—we invest in your training and reputed company. • * Stability + growth: Work with a fast-scaling company serving leading reputed company providers. • * reputed company impact: Help patients reputed company care smoothly and compassionately. • * Modern, remote-first workplace with systems that support p