Senior Customer Success Account Manager

Job Description:

• Own a portfolio of accounts and renewals in an assigned territory
• Serve as a customer adoption advisor, driving a return on customers' investment in Docusign
• Develop and drive effective customer success and value strategies
• Identify growth opportunities and negotiate favorable renewal terms
• Provide insights to the business and customers that improve future outcomes
• Conduct regular business reviews with customers to ensure that they are adopted and deriving value from the product
• Collaborate with internal resources to develop growth and risk mitigation strategies for key accounts
• Improve account growth by identifying incremental growth opportunities within the accounts
• Evaluate your portfolio and effectively analyze usage, health, data, and behavioral patterns

Requirements:

• 5+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success, ideally within SaaS offerings
• Experience with quota-carrying roles and proven history of meeting key performance indicators
• Experience with deal negotiation cycles with a successful track record, ability to navigate across internally and with the customer in a trusted advisor/consultative approach
• BA/BS degree or equivalent work experience
• Strong contract negotiation skills with experience driving contracts to completion on-time
• Experience with supporting adoption across organizations, serving as a change agent for the customer
• Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level
• Ability to react and adapt to potential rapid shifts in priorities
• Strong level of urgency, organization and prioritization skills
• Salesforce experience
• Excellent written and verbal communication skills

Benefits:

• Paid Time Off: earned time off as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events